Everything You Heard About Parent Satisfaction is Wrong

We all do parent satisfaction surveys but we are missing the point. Parent referrals and recommendations have the strongest influence on potential families. So what factors increases the likelihood of word of mouth - branding, service quality, satisfaction, social media? Take a deep into my research with me and find out why we are getting so much of it wrong and what we can do to fix it!


Upcoming Live Session
Demarginalizing Design

Based on the top-selling book by the same title, this is an interactive session that aims to demystify equity work and provide perspective for educators to solve real-world problems with the most marginalized in their midst as co-designers for a better future.

Upcoming Live Session
Social Media Education for Students: Preparing for Career and University Admissions Success

Join us to help prepare your students for a successful future by mastering the power of social media education!

Online Learning Education Technology Innovation in Education Student Voice

Upcoming Live Session