If you want to make an educator cringe, use the word customer when referring to students or parents. No educator wants to think of their school as a business, but we all want to be treated like customers when we focus on what good customer service is. Customers are traditionally defined as buying a product or service from an organization based on its perceived value or reputation. The value and reputation are directly affected by how everyone connected to that organization is treated.

If you want to increase the real value and benefit of working and learning at your school, you need to accept that we are all working in service to one another to realize the vision and mission of our schools.

If you want to increase the real value and benefit of working and learning at your school, then you need to accept that we are all working in service to each other for the purpose of realizing the vision and mission of our schools.

By the end of the session, participants will/can…
1. Make a commitment to legendary service
2. Know your customers (students, parents, teachers) and their preferences
3. Form longstanding first and last impressions on customers
4. Being responsive to the needs of customers